How do I send a bug report or feature request to Adobe?

As carefully as Adobe and prerelease testers check each release, Lightroom is now an incredibly complex program and it’s inevitable that bugs will slip through the net. As a result, you’ve likely already found bugs in Lightroom – but who do you tell? How can you be sure it’s really a bug? And why don’t they all get fixed?

The Feedback Forum

Most software companies offer a bug report form that’s akin to a black hole. You submit the bug report and that’s the last you hear of it. You have no idea whether anyone else is suffering the same issue, whether there’s a workaround, or whether it’s been fixed.

Adobe has taken a different course with the Photoshop family of products, which includes Lightroom and Lightroom mobile. Some years ago, the Digital Imaging team introduced the Feedback Forum.

At first glance, it looks like yet another Lightroom forum, but this one’s different:

  • It’s a direct line to the engineering teams. Although Adobe staff can’t reply to every single thread, they do read everything, and often you’ll see the engineers personally replying to threads.
  • If Adobe can’t replicate the issue, they can communicate with you to get additional information. You’ll note some users have additional titles:
    • Official Rep, Principle Computer Scientist, Employee and other similar titles are Adobe staff, whether they work in the support, development or quality engineering departments.
      bug-staff
    • Champions are volunteers who have been recognized by Adobe as being helpful forum members with excellent product knowledge. They assist staff in testing reported bugs and requesting additional information necessary to reproduce issues.
      bug-champion
  • When lots of users are reporting the same issue, spotting the commonalities can be the key to tracking down the cause of the problem.
  • Because it’s public, you can check to see whether someone else has already reported the bug you think you’ve found – and often there are workarounds posted in the same thread.
  • The forum software allows users to report bugs and request new features – but more importantly, it also allows users to vote on the bugs/features are that most important to them. Does this actually matter? Yes. For example, it was your feedback on the updated Import dialog in 6.2 that reversed Adobe’s decision. Some of the most popular feature requests, such as face recognition and HDR/Panorama merge were also implemented by popular demand. Your votes do count.

How do I report a bug or request a feature?

  1. Go to the Feedback Site.
  2. In the top right corner, select Sign In.
    bug-signin
  3. Click Photoshop Family and sign in with your Adobe ID (or you can use a Facebook or Google ID if you prefer).
    big-signin2 bug-signin3
  4. In the Find or Start a Conversation field, type a few words that describe your problem (as you would in a Google search, for example “Lightroom GPS Data”) and hit Enter.
  5. The forum searches existing reports and shows you threads that may be the same issue.
    bug-continue
  6. If your issue matches one of the search results, read the thread to look for workarounds, click the Me Too button to vote for the issue, and add any additional comments using the reply field. You’ll automatically be subscribed to threads you’ve created or commented on. This email subscription can be controlled using the Follow/Unfollow button in the top right corner.
    bug-metoo
  7. If your issue isn’t shown in the search results, click the Continue Creating Conversation button at the bottom of the page.
  8. Update the Title to a short phrase that describes your issue, such as “Lightroom: GPS data format is inaccurate”.
  9. Select the Conversation Type – “Problem” for a bug report, or “Idea” for a feature request. (Don’t worry if Adobe later changes this. Something you call a bug might be considered an enhancement or feature request if it’s working the way they originally designed it, but this is just a technicality.)
  10. In the Description field, write a longer description of the problem you’re having, and don’t forget to include your system specs. We’ll come back to tips on writing great bug reports and feature requests in a moment.
  11. In the Related Categories section, check either Lightroom for mobile or Photoshop Lightroom. This ensures that the report is seen by the right team.
    bug-report
  12. At the top, select Preview to check the information before posting.
  13. Finally, click Post.

How do I write a great bug report?

The more specific the information you provide in a bug report, the better the chances of the engineers being able to reproduce and fix your bug, so here’s a quick checklist.

  • Do a search to see if your idea has already been submitted and add your vote/comments to existing topics before creating a new one.
  • Pick a descriptive title (e.g., “Lightroom CC 2015.7: Badge numbers in Grid view not visible on Sierra” is much better than “Really bad Lightroom bug!!!!”).
  • Create a separate thread for each bug instead of a single laundry list thread, otherwise your bug may get lost.
  • Follow a standard bug report checklist:
    • Description – write a brief description of the problem you’re seeing.
    • Steps to Reproduce – list the exact steps to reproduce the issue. If Adobe can’t reproduce it, it probably won’t get fixed.
    • Expected Result – write a brief description of what you expected to happen.
    • Actual Result – write a brief description of the incorrect result you’re seeing.
    • Workarounds – note any workarounds you’ve discovered, just in case anyone else is having the same problem.
    • System Specs – list your system specs including the exact Lightroom version, your operating system version and any other information that might be related, such as your graphics card and driver version. The easiest way to do this is to go to Help menu > System Info in Lightroom and copy/paste the contents.
      bug-sysinfo
    • Screenshots – if you can illustrate the problem with screenshots, that often makes it much easier to reproduce.

How do I write a great feature request?

There are some tricks that add weight to your feature request:

  • Do a search to see if your idea has already been submitted and add your vote/comments to existing topics before creating a new one.
  • Pick a descriptive title (e.g., “Lightroom: Mark a photo as final version” is much better than “My great Lightroom idea”).
  • Create separate threads for each request instead of a single laundry list thread, otherwise people can’t vote on your idea.
  • Imagine you’re trying to sell your idea to the team, so make the description clear and concise.
  • Describe WHY you want the feature you’re requesting – the problem you’re currently hitting, and how this new feature would solve that problem. The team need to understand how your idea fits in, as they may come up with an even better way of solving your problem.
  • Don’t be offended if someone suggests a workaround or plug-in to solve your problem, at least temporarily, or if someone asks additional questions to fully understand your request.

Why hasn’t my bug been fixed?

It can be discouraging if your bug doesn’t get fixed, or your feature request doesn’t get implemented.

Does this mean that Adobe isn’t listening? No. All of the suggestions and reports are weighed up, and as with everything in life, they have to be prioritized. One thing I’ve learned through many years of beta testing is that bugs and feature requests are rarely as simple as they sound to us as users. Fixing that “tiny irritating bug” may create another 10 much more serious bugs, and that “easy feature request” can have far reaching effects.

So should we give up reporting bugs and requesting new features? No. A huge number of bugs do get fixed in every release and new features are also being added. Your feedback does count.

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Tip For Seeing a Better Color Preview in Lightroom’s Split Toning Panel

As excited as I am that it’s Photoshop World Conference week (awwwwww, yeah!), I’ve got some tips to share, so let’s get to it. This one is for when you’re using the Split Toning panel. The problem is that when you drag the Hue slider (as shown above, on the image I’ve already converted to black and white), you don’t’ see any color whatsoever. If you increase the amount of Saturation to where you want it, the color is so subtle that it’s hard to clearly see which Hue you are choosing. That’s what this tip is about — how to clearly see the Hue color as you drag, without cranking the Saturation slider up to +100, and then later having to adjust it back down.

STEP ONE: Simply hold the Option key (PC: Alt-key) as you drag the Hue slider and Lightroom treats it as if you set the Saturation amount at +100, so you can clearly see the Hues clearly at full strength as you drag the slider, and in this case you can clearly see that green isn’t the color you’re looking for. 😉

STEP TWO: When you’ve found the Hue you’re looking for (ahh, that’s more like it), simply let go of the Option key (PC: Alt key), and you can dial in the right amount of Saturation, knowing you’ve got the Hue right on the money.

Hope you found that helpful!

It’s Photoshop World Week!
I am so looking forward to meeting a bunch of you this week. The Pre-Conference Workshops start Wednesday, and the conference starts with the opening Adobe keynote at 9am on Thursday. We’ll be streaming the keynote live, and you can get the link Thursday morning from any of our social media sites.

Have a butt-kickin’, boot-scootin’, slap-happy Monday, and we’ll catch at back here tomorrow for “Lightroom Coffee Break.”

Best,

-Scott

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It’s Photoshop Word Conference Week. Awwwww, yeah! :-)

It’s finally here, and I’m so excited (well, technically it starts Wednesday with the pre-conference workshop, and then the opening Keynote (streamed live, featuring Adobe), kicks off the conference on Thursday morning at 10:00 AM ET, but ya know — it’s Photoshop World week! Whoo Hoo! :)

If you’ll be there…
Two things you definitely want to do:

(1) Go to the free Orientation class 
If this is your first time at Photoshop World, we have a special crash course just for you. Hosted by Larry Becker, this orientation is designed to make sure you get the most out of your experience. Free and open to all attendees on Wednesday (the day before the full conference kicks off).

(2) Download the App 
We have an awesome conference app (for IOS and Android) that you will find invaluable during the conference. The full schedule is in there; directions; events times and locations, and a whole bunch more. Find it on the App Store for iPhones, or on Google Play for Android.

If you can’t go this year…
Then make sure you tune in Thursday morning at 10:00 AM ET (I’ll put a link here on the blog on Thursday morning, and on all our social media) so you can watch the opening keynote LIVE. It’s going to be (wait for it…wait for it…) epic!

Hope you have a great Monday (and safe travels if you’re heading to Orlando to join us for the big event!). :)

-Scott

P.S. Tomorrow I’m sharing some finals, and BTS shots, along with camera info from a recent location shoot I did – hope you’ll stop back by then. 

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Travel Photography – Lightroom Before & After

Trialling my new Lightroom Presets – Great Ocean Road photography trip


Stuff to Watch This Weekend

Hi gang – sorry for the late post today – with the Photoshop World Conference coming next week, it’s hard to work on anything else (really exciting, but busy as heck!). Anyway, I thought I’d share a few courses for you to watch this weekend that are just getting tons of love from our members — these are classes that people are just raving about, so if you’re looking for some learning this Holiday Weekend, I hope you’ll give these a look:

Larry nailed it in this class, and people are writing in that even though they thought they really knew about focus, they learned some seriously helpful things from this class. Here’s the link. 

Tracy Sweeney is becoming a sensation – plain and simple. She shares exactly how she does it, and her images, and her style of teaching, are on the money. People are raving about her class (some are calling it the best class on all of KelbyOne). Here’s the link.

Terry has always been awesome (and one of the best guys on the planet), but this class is giving him “cult hero status.” If you read them comments, they are filled with people signing up and selling their images already online. It’s crazy, but Terry’s class is literally that good. It’s opening people’s eyes to things they either had never considered, or had turned away from. You will love this! Here’s the direct link. 

KelbyOne members so love Stella, for her straight talk, her no-nonse style, and for sharing insights you simply won’t find anywhere else. Her whole career has been about hiring photographers, and she tells you things that will change the way you market and sell yourself, and your work, forever. If you’re thinking of going pro (now, or in the future), this is a must-watch! Here’s the link. 

These classes have HUGE buzz with our KelbyOne members, and I hope you’ll check them out this weekend.

Here’s wishing everybody a happy, healthy Easter (hope you get lots of chocolate eggs, and maybe a Cadbury or two), and we’ll catch you back here next week for Photoshop World Week. :)

Best,

-Scott

P.S. I’m sharing a location bridal shoot on Tuesday that Kalebra and I worked on. Behind the scenes shot, lighting, post processing – the works, so don’t forget to stop by here on Tuesday. 

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Everything Else in Lightroom, Part One (and a shortcut or two!)

Happy Friday everybody! I am very excited to share that we just released my brand new class called “Everything Else in Lightroom, Part One” and it’s about all those things you want to learn how to do in Lightroom, that aren’t quite deep enough to warrant an entire class by themselves, but they’re still important techniques many Lightroom users ask about.

Well, I’ve got a whole bunch of ’em in my new KelbyOne class, and I designed the class so you can just jump directly to the technique you want to learn, and I show you how to do it; short, sweet, and to the point.

Check the official class trailer above for more details (and examples of what I’m talking about), or go and watch the class right now at this link (if you’re not already a KelbyOne member, you can sign up for the 10-day free trial and start watching the class immediately).

One more thing…how about a Lightroom shortcut? 
OK, I couldn’t resist adding a little tip today, and this one is a keyboard shortcut (well, a few of them) that you might find really speed up you getting around in Lightroom.

Command-1 (PC: Ctrl-1) opens the first panel in the right side panels
Command-2 (PC: Ctrl-2) jumps you to the 2nd panel down in the right side panels
Command-3 (PC: Ctrl-2) jumps you to the 3rd panel down in the right side panels
…and so on.

This is particularly handy if you have “Solo mode” turned on, where you only see the panel you’re currently working in, and all the rest of the panels are hidden (right-click on any panel’s title and choose “Solo Mode” from the pop-up menu that appears.

Well, there ya have it; a new class, and some cool tips. Great way to start the weekend. 🙂

Have a good one, and we’ll see you back here next week (it’s Photoshop World week! Whoo hoo!).

Best,

-Scott

P.S. Did I mention it’s just 6-days to the Photoshop World 2017 Conference in Orlando? Not too late to come join in the Lightroom love fest that is Photoshop World. 

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Lightroom Maintenance Update Release

Hi gang, and welcome to the somewhat rare Thursday update. Adobe released a maintenance update for Lightroom, which includes support for a few new cameras, some new lens profiles, and of course, a host of bug fixes.

You can read about the update (along with a list of newly supported cameras and lenses, and bug fixes) at Adobe’s official Lightroom blog.

That’s it for today – see ya tomorrow! 🙂

Best,

-Scott

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It’s New Class Thursday!

Everything Else in Lightroom, Part One with Scott Kelby
Time to learn everything else there is to know in Lightroom! Join Scott Kelby in this class designed to teach you a wide range of specific topics every Lightroom users needs to know. You can jump in on any topic that interests you and get up to speed on that aspect of Lightroom, and use this class as a go-to resource any time you need to expand your skill set even further. Maybe you need to know how to transfer a collection of photos from one computer to another, how to get the most out of the powerful Before and After options when editing, how to find any missing photos, or finally master Lightroom’s search feature. All these topics and more have been bundled into this first part of a multi-part series of classes, so pick the topic that interest you the most and dive right in!

In Case You Missed It
Photoshop is an invaluable tool for all Lightroom users, and in this class Scott Kelby teaches you the most important Photoshop techniques you’ll need to know to get the most out of it. Starting off with the basics of moving between Lightroom and Photoshop, Scott moves on to covering the fundamentals of working with selections and layers, and then builds up from there using various projects to demonstrate how it all comes together. Through the class you’ll learn how to remove distractions, how to blend layers with layer masks, how to work with high contrast images, the fundamentals of portrait retouching, how to get started with compositing, and how to deal with all kinds of problems you might encounter in your photographs. By the end of the class you’ll realize that Photoshop is not that hard when you focus on just the techniques you can’t do inside of Lightroom.

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It’s Guest Blog Wednesday featuring Mark Condon of Shotkit!

Photo by Daniel Stark

Three Years of Shotkit | Photographers & Their Camera Gear

Hey guys, this is Mark here from a site you may have heard of called Shotkit. Thanks for having me here on ScottKelby.com – it’s truly an honour.

I started Shotkit back in 2014 to scratch my own itch of wanting to know what my favourite photographers carried in their camera bags.

Everyone knows that a good camera does not a good photographer make, but most of us in the industry are still very passionate about the photography equipment we use… and whilst few like to admit it, we’re all a little curious about the camera gear used by others!

What photographer wouldn’t be curious as to what on earth this wedding photographer takes with him on shoots?!
Photo by Emin Kuliyev for Shotkit

Since 2014, Shotkit has morphed into a popular blog for all things photography and gear related, but the raison d’être of the site is still a place for nosey photographers to have a snoop at the gear of their peers.

To celebrate Shotkit’s third birthday, I put together a one-minute slide show of the hundreds of successful submissions I’ve received over the years. Keep your eyes peeled for Scott Kelby’s own gear load-out… or I should say, one of his many!

After receiving so many submissions from photographers from around the world, I’ve been given a unique insight into the most popular photography equipment in use by professionals today.

As perhaps no surprise to many of you, wedding photographers outnumber all other genres of submission to Shotkit. It’s also unsurprising that the wedding photography gear in use around the world is by and large, very similar across the board.

The effort that photographers go into with their Shotkit submissions is very impressive. Being creative with how we lay out and photograph even our gear is often just an extension of the creativity used each day in our jobs, after all.
Photo by Neville Black for Shotkit

Nevertheless, it’s interesting to see how other camera formats continue to disrupt the industry, with photographers of all genres slowly switching to the best mirrorless cameras available, mostly from the likes of Sony, Fuji and Panasonic.

Whatever your stance is on the great mirrorless cameras vs dSLR debate, the future of cameras which rely on cumbersome mirrors to capture images is looking admittedly bleak.

Personally, I’ll be sticking with my trusty dSLR for a few more years though, and I’m sure I won’t be the only one…

Whilst Mirrorless Cameras may be the future, the fight isn’t over just yet…

Whilst I continue to publish a new photographer and their gear every other day of the year on Shotkit, I spend the majority of my time writing content for the Shotkit Blog, the newsletter, a range of ebooks, and most recently, development of an interactive tool for Lightroom & Photoshop Shortcuts.

The topic of photographer workflows is one that I’m passionate about (I’m an avid follower of Scott’s excellent Lightroom Killer Tips), and I intend to explore the subject more in 2017.

Using keyboard shortcuts in the software we use for post production every day as professional photographers is an important step in spending less time behind a desk and more time behind a camera. I hope this shortcuts tool will be a step in the right direction in helping us all achieve this.

Save some time whilst editing and speed up your post production workflow with this handy interactive shortcuts keyboard

As for the Shotkit blog, posts such as the best cameras under $500 and the best camera bags may seem like an Amazon affiliate link carnival to some (!), but they’re actually very popular posts, especially for beginner photographers who need some advice about their first purchases… not to mention of course those of us with a dose of the dreaded G.A.S.!

I’ve tried to include a selection of links to some of the most popular blog posts published on Shotkit in this article, but the truth is, I’ve really only scratched the surface.

From photographers showing off their best work and favourite photography gadgets and gizmos, to gear reviews, business advice and creative inspiration, there’s something on Shotkit for everyone. I hope you enjoy reading Shotkit as much as I do putting it together!

My own camera equipment and travel gear which I take for destination wedding photography work.
Photo by Mark Condon for Shotkit

I’ll close this guest post off by thanking Scott, Brad and the team behind ScottKelby.com and Lightroom Killer Tips for producing such incredibly useful content for photographers like us. Sites like these are a constant inspiration for both my own photography work and my work with Shotkit.

I’m looking forward to seeing you part of the Shotkit Community and I encourage you to submit your kit!

Now, which photographers’ camera bags would you most like to take a peek into? Leave their names in the comments below…

Mark Condon is a British wedding photographer based in Sydney. He is the founder of Shotkit and author of the Shotkit Books, Lightroom Power User, More Brides and LIT. You can follow him on FacebookInstagram, and Twitter.

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